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WHAT TO DO WHEN THE PARCEL HAS NOT ARRIVED TO THE LOCATION OF DESTINATION?

Firstly contact us by phone number: 8 700 55077 or by e-mail address: [email protected]
If your sent parcel has got lost or is late, then make an application regarding the search of your parcel.

You may make your application right here at our self-service.
Search request form in self-service menu

Please attach the receipt of the sent postal consignation to the request. If the request was presented online, the receipt is needed only after our demand.

If you are a business customer, you may contact your customer service agent
How much time do you have for making an application?
The application of the search request has to be made within six months from the postal consignment sending out date. In case of international postal consignment, make your application only if the parcel wasn’t delivered to the place of destination within a period of one month.
 
WHEN WILL YOU RECEIVE AN ANSWER FROM US?
  • With regards to domestic postal consignments we will answer within one week after the application was presented.
  • With regards to international postal consignments we will answer within one month after the application was presented.
If it is impossible to present a detail answer during this period, we will send you an intermediate response and we will send the final response within a period of one month.
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Pagrindinis ofisas: Kauno g. 10, Ramučiai
LT-54466 Kauno rajonas
Vilniaus padalinys: Kirtimų 47-210, LT-02244 Vilnius

Įmonės kodas 300087912
PVM mokėtojo kodas LT100001549013
Bankas SEB bankas
A/s LT06 7044 0600 0472 4666

Informacija apie paslaugas klientams:
8 700 55077
Darbo laikas: I-V 8:00-19:00