Claim form

(completed by the sender)

Select the reason for your claim

Short description of the situation^*

: Sender Details

Full name/Company name^*

Company code (if sent by a company)

Address^*

Telephone No^*

Email^*

: Parcel Information

Parcel number^*

Parcel size (S, M, L or XL; if unknown, please indicate dimensions in cm)^*

Parcel package (please describe packaging)^*

Content of the package^*

Parcel recipient^*

Date and time of sending^*

Sender‘s parcel machine/address^*

Recipient‘s parcel machine/delivery address^*

Refund amount claimed^*

Bank account number and owner's name, surname

In case missing parcel would be found during the investigation, to whom we should send the parcel?

: Attach the following documents: files cannot exceed 2 MB size

: Proof of the sent parcel

Copy of the parcel machine receipt, bank statement copy, or the manifest signed by the courier (png, pdf, jpg formats)^*

: Proof of parcel value:

Copy of payment receipt / goods purchase invoice / copy of cash payment receipt / bank confirmation about the paid parcel (png, pdf, jpg formats)^*

: Proof of parcel damage:
(only in the case of a damaged/affected parcel)

Parcel damage protocol / photographs of the damaged parcel

Photographs of the packaging

Photographs of the damaged parcel

: There were mistakes in your input

Please complete the requested details and attach required documents. We aim to respond to the claim within 10 business days. Refund will be issued to the stated bank account within 5 business days after the reply.

Fields marked with an asterisk (*) are mandatory.

Claim form

(completed by the sender)

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