Frequently asked questions about „Mano Rimi“ loyalty program

It's simple – go to mano.omniva.lt, complete the shipment and enter your „Mano Rimi“ card number in the field provided. For each transaction you will receive 10 cents „Mano Rimi“ money in your account.

You can find „Mano Rimi“ card number on the other side of the card, it consists of 19 digits. If you have registered your account digitally, you will find your „Mano Rimi“ card number by registering on your Rimi profile or mobile application.

The money will be transferred to your „Mano Rimi“ card account on the next business day, after the transaction on the mano.omniva.lt website.

For each shipment made on the site mano.omniva.lt you will receive 10 cents in your „Mano Rimi“ account.

This offer applies to all customers who use e-self service mano.omniva.lt. Business customers who use OMNIVA business e-self service for parcel registratoin do not get the benefit.

You can view the amount of „Mano Rimi“ money in relation to the performed transactions in your „Mano Rimi“ account or „Rimi“ app. Moreover, „Mano Rimi“ money appear on the receipt and in „Mano Rimi“ card terminals.

You will see the „Mano Rimi“ money stored in your „Mano Rimi“ account, this information will not be reflected in OMNIVA invoice.

Please wait at least one full business day after making the transaction on mano.omniva.lt because „Mano Rimi“ money is transferred within one business day after the transaction. If „Mano Rimi“ money has not been transferred yet, please contact Rimi customer service by e-mail [email protected]. In order to clarify information, please indicate your „Mano Rimi“ card number, attach a transaction document (receipt) confirming the specific transaction for which „Mano Rimi“ money has not been received.

You can purchase a new Rimi card at Rimi stores (at the cashier or in info centers), the price of the „Mano Rimi“ plastic card is set at EUR 1. For your convenience, it is possible to create your „Mano Rimi“ account free of charge by opening rimi.lv and clicking on "Log in / Register" in the top corner of the page. To perform authentication when shopping in Rimi stores (for storing and using „Mano Rimi“ money) you will need Rimi mobile application. In case you do not want to have a plastic card, you may register to „Mano Rimi“ loyalty programme in manorimi.lt and use virtual „Mano Rimi“ card. If the card is not active or has been lost, please contact the Rimi customer service by phone +370 800 29 000 free of charge or by e-mail [email protected].

Please login to your „Mano Rimi“ profile. The card number will appear in your profile information.

„Mano Rimi“ money can be received only for those shipments registered in mano.omniva.lt. If you register parcel at the parcel machine or in the old e-self service omniva.lt, „Mano Rimi“ savings will not be stored.

You will receive „Mano Rimi“ money for each shipment for all services available on the website mano.omniva.lt.

Yes, discount codes that provide a direct discount will also work with the „Mano Rimi“ offer. This means that when registering a shipment, you have the opportunity to receive a direct discount, as well as to save „Mano Rimi“ money amounting to 10 cents for each shipment processed by mano.omniva.lt.

You can use „Mano Rimi“ money only for purchases in RIMI stores ir donating money for non-profit organisation „Gelbėkit vaikus“, by choosing organizacijai, pasirinkus aukojimą „Mano Rimi“ paskyroje. „Mano Rimi“ money cannot be used when making payments on mano.omniva.lt. View the terms and conditions of the Rimi Loyalty Program here.

Please indicate your „Mano Rimi“ card number, because this way you will receive „Mano Rimi“ card money in your „Mano Rimi“ account. By indicating the number of another card, the savings will be received by the holder of the respective card.

If you notice any suspicious activity that could be related to fraudulent transactions and other fraudulent schemes, you should immediately report it to Omniva Customer Support Center by e-mail [email protected].