Will I get notified about a delivery?
Private customer
For parcels delivered to parcel machine - when the parcel is placed in the parcel machine, the recipient will be notified about it by SMS, email or mobile app notification.
If you use mobile app, please check your notification preferences to make sure SMS, email and app notifications are enabled.
To check and make changes, open the Omniva app and go to Profile -> Tap Notification preferences-> Under Service notifications, find the SMS toggle -> Turn on SMS by tapping its switch. Changes are saved right away; there is no separate save button.
SMS cannot be switched off if email is already off. If you try to turn SMS off while email is off, the app automatically turns email back on. This is expected: it makes sure you always receive shipment updates through at least one channel.
For parcels delivered by courier - the courier will call the recipient and agree on the delivery day and time.
Business client
For parcels delivered to parcel machine - when the parcel is placed in the parcel machine, the recipient will be notified about it by SMS or email.
For parcels delivered by courier - Business clients will receive their parcels without a notification within one working day.
Business clients can also add the additional service "I would like a delivery notification" to a parcel when registering it in the business client e-service. It is possible to choose to receive SMS or email.