More peace of mind when sending: introducing Special Care
From 22 September, private Omniva customers can choose a new service called Special Care, which brings several additional benefits together in one simple choice.
By choosing Special Care, you will receive:
the Fragile service;
a simpler claims submission process;
priority claim handling;
compensation of up to €100.
Special Care is available for parcels containing items valued at up to €100. The service costs €0.79 and can be easily selected when registering a parcel in the Omniva self-service or mobile app.
There is no need to select several separate additional services, as all the benefits are combined into one clear choice. If you need to submit a claim, the process will be simpler and your claim will be handled as a priority.
Special Care is an optional additional service. If you do not select it, Omniva’s standard liability and compensation terms, as set out in the terms and conditions of service, will continue to apply.