User registration

How can I start using the online e-service environment for private customers?
Click on the "Private customer" button on the top of the page. You can start to using Self-Service right away, but we suggest to you to create an account. Select "Register", fill in the required fields and click "Save". You will then automatically be registered in the system as a sender and you can start using the service environment much easier (less data to fill, possibility to review order history and save receivers list).

Can I choose the locker, in which I want to put my parcel?
You can’t choose yourself the locker at the self-service parcel terminal. You can choose only the size of the locker. Locker of the selected size is opened automatically. Besides, there is no significant difference between the lockers, as when it will be delivered to other self-service parcel, the parcel certainly won’t reach the same locker. Size of the locker or its location in the self-service terminal doesn’t influence sending of the parcel in any way.

What is the maximum weight of items sent by parcel machine?
The maximum weight of a parcel to be placed in the parcel machine is 25 kg. If you wish to send heavier parcels, we offer you to choose several parcels and put them in different lockers, by noting the same receiver – in this way you’ll solve weight problem and all parcels shall reach your receiver on the same time!

Does sending a light and large parcel cost more than sending a small and heavy one?
Service price is calculated on the basis of the selected locker size of the parcel machine. Thereby price for sending S size parcel weighing 25 kg will be lower than price for sending L size parcel weighing 5 kg. So if your parcel weights more, but can be put in the smaller locker, you’ll have to pay indeed not a large sum for the delivery of parcel to necessary place.

May I place several parcels in one cabinet?
Private customers may place only one parcel in one locker. Business customers, who have concluded a contract, may place several parcels in one locker. So if you are planning to use our services more often than rate, we are inviting you to become our business customer. Business customers can choose special offers and discounts, so sending of the parcels will become easier and faster. “Omniva” services are convenient and cost-saving your business solution, which will allow you to save costs and provide a freedom of choosing parcel delivery.

Can I pay for the parcel in cash?
You can pay for the delivery of parcel with bank card only.
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Pagrindinis ofisas: Kauno g. 10, Ramučiai
LT-54466 Kauno rajonas
Vilniaus padalinys: Kirtimų 47-210, LT-02244 Vilnius

Įmonės kodas 300087912
PVM mokėtojo kodas LT100001549013
Bankas SEB bankas
A/s LT06 7044 0600 0472 4666

Informacija apie paslaugas klientams:
8 700 55077
Darbo laikas: I-V 8:00-19:00