How to return a parcel
When ordering goods online or mail order shops it might happen that you would like to return the parcel. Find out the return terms that apply to the items purchased in online store already before purchasing an item. It is important to know who will pay the return costs.
HOW TO RETURN ITEMS BOUGHT IN LITHUANIA?
Some Lithuanian online stores offer free returned. In the seller doesn’t offer a free return possibility, then the return costs must be covered by the purchaser.
HOW TO RETURN THE PARCEL WITH A RETURN CODE?
- Parcel notification by SMS message or e-mail usually also includes a return code. With this code you can return the parcel to the self-service parcel terminal. You can return the parcel to the self-service parcel terminal irrespective of its delivery way – either it was received in the parcel terminal or delivered by a courier.
- The returned parcel must have the prior parcel label. If you are returning your parcel via the self-service parcel terminal, then a new parcel label will be issued. Attach it to the parcel.
Manual for returning parcel to the self-service parcel terminal
HOW TO RETURN THE PARCEL BOUGHT FROM A FOREIGN ONLINE STORE?
When returning the parcel to a foreign seller, usually the return costs are covered by the purchaser. Compensation terms for such costs usually vary by online shop. For example, Amazon online shop expects the parcel to be returned economically and will compensate the return costs only if the item was returned due to their mistake. Contact the seller for details on packaging and addressing of the returned parcel.
HOW TO REFUSE FROM ACCEPTING A PARCEL?
If you have received a notification about the delivered parcel in the self-service parcel terminal and together you do not wish to accept it, then just don’t go to take it from the parcel terminal. After storage deadline has passed, the parcel will be returned to the sender.