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If parcel is lost or damaged

WHAT TO DO WHEN THE PARCEL HAS NOT ARRIVED TO THE LOCATION OF DESTINATION?

Firstly contact us by phone number: 8 700 55077 or by e-mail address: info@post24.lt. If your sent parcel has got lost or is late, then make an application regarding the search of your parcel.

You may make your application right here at our self-service system.
Search request of the parcel in the self-service system menu
Please attach the receipt of the sent postal consignation to the request. If the request was presented online, the receipt is needed only after our demand.

If you are a business customer, you may contact your customer service agent.
Business client Enter
Private client Enter

Pagrindinis ofisas: Kauno g. 10, Ramučiai
LT-54466 Kauno rajonas
Vilniaus padalinys: Kirtimų 47-210, LT-02244 Vilnius

Įmonės kodas 300087912
PVM mokėtojo kodas LT100001549013
Bankas SEB bankas
A/s LT06 7044 0600 0472 4666

Informacija apie paslaugas klientams:
8 700 55077
Darbo laikas: I-V 8:00-19:00