If parcel is lost or damaged
WHAT TO DO WHEN THE PARCEL HAS NOT ARRIVED TO THE LOCATION OF DESTINATION?
Firstly contact us by phone number: 8 700 55077 or by e-mail address: [email protected]. If your sent parcel has got lost or is late, then make an application regarding the search of your parcel.
You may make your application right here at our self-service system.
Search request of the parcel in the self-service system menu
Please attach the receipt of the sent postal consignation to the request. If the request was presented online, the receipt is needed only after our demand.
If you are a business customer, you may contact your customer service agent.