INTRODUCTION

 

Our Vision

We want to be the preferred logistics operator providing seamless omnichannel with high commitment and in sustainable way by 2026

Our Mission

We are delivering with care and joy to bring the world closer to everyone

Our values

We care
We always act with utmost care and respect, especially towards the deliverables that are entrusted to us and the environment that surrounds us. We value and actively listen to each other, our partners and our customers.

We are open
We encourage fresh and innovative ideas which help us develop and grow as humans, experts, and as a company. We are not afraid to try new things – or to fail yet learn from our mistakes.

We are trustworthy
We only promise what we can deliver, and always deliver what we promise. We always take responsibility for our work at Omniva!

We enjoy our work and achievements
We encourage and help each other to always take the extra step, celebrate the achievement of our goals and praise each other for valuable contributions and productive teamwork.

Omniva roots trace back to the 17th century when its predecessor started the postal service in Estonia. Today we continue this important work in all three Baltic countries. To the casual observer it may seem that we simply deliver letters and parcels. But we know there’s so much more to it. Every delivery is a greeting, some good news, a gift or an unexpected surprise. In short – the key ingredients of happiness. That is why our message to ourselves and others is Delivering Happiness.

While we’re determined to deliver happiness every day of the year, there is one season when people need us most – Christmas. It’s the season of giving. And sending. And receiving. So we spend all year training for this special and busy time. The festive Christmas spirit is with us even on the hottest of summer days. All throughout the year, we treat every parcel as a gift. And each letter as a message full of kind words. Our sorting centre employees as well as the couriers take so much care of deliveries they even can compete with Santa Claus himself. And a call to customer service is like calling a close friend for a chat. We make customers happy, which makes our business partners happy.

And that’s not all. We like to add a sprinkle of festive feel every now and then by surprising people with acts of kindness. Be it just warm messages, nice music from parcel machines, messenger that gives you some snack. Or maybe even a gift of your dreams without expecting one!

Creating this special care and festive mood throughout the year allows us to be the leading delivery company in the Baltics. That can deliver happiness to everyone.

Omniva – Delivering happiness.